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Feedback!
How you can contact Naturenet

We love to hear from people, and the feedback we have received over the years just seems to keep growing. We'll do our best to answer your questions, and we have made many improvements as a result of suggestions others have given us, so go ahead! Tell us what you think. We can take it. You can leave comments onThe Ranger's Blog, use our Ask The Ranger question-answering service, or if they don't appeal, just send us an email:

If you've never sent us email before you may get an automated response from our spam filters - don't worry if you do! See the email for details of how to ensure your message comes directly to us, or, if you don't want to be doing with that, use our web-based Ask The Ranger form to contact us, that way there are no filters.

• Do you want us to publicise your event/organisation or to send you information? Click here.
• Are you running an environmental campaign or resisting a planning application, and want us to lend our support? Click here.
• Do you want information about somewhere outside the UK? Click here.
• What to do if you've sent us a message and haven't got an answer.
• Naturenet's privacy policy.

We prefer to do business by email, so if you have the choice, please contact us by email in the first instance. You will get a faster response, anyway.

If you can't see Naturenet's email address, this is because we hide it from spam robots. Assuming you're not such a robot, you can copy it directly into your email program from here: editor at naturenet,net although obviously you need to change the at to an @, and use a full stop and not a comma.

You can send paper letters, but they usually take a lot longer to be answered. As we are volunteers, and skint, if you don't send an International Reply Coupon or Stamped Addressed Envelope we can't reply by post. Also, we don't have any information to send you, like posters, leaflets etc. If it's not on this website we don't have it.

This address is ONLY for the Naturenet website - not for any other organisation. We can't forward mail to other organisations, but if you ask us, we might know their address.
Naturenet doesn't do telephone enquiries any more, as we can't afford the bills. Sorry, but email is the latest thing, you know. You should try it.

Note for journalists/agencies: please don't publish any contact details except our URL and email address without asking us first. Thanks.

What to do if you've sent us a message and haven't got an answer

1. If you don't get an answer to an email, send it again and check your email address. Include the correct address in the message, as your reply address may be set wrongly. About 1 email in 10 that we get is unanswerable because of a bad address. Don't let it be yours!

2. We get about 2000 messages every day, of which over 99% are spam. it costs time and money to download all that rubbish so we've installed some pretty fearsome spam filters. They blocked at least 250,000 spams in one particularly bad three month period in 2005, for example. This means that just occasionally a real message gets branded as spam and we don't see it. This especially happens if you have a non-UK, gmail or Hotmail address or similar. You should get an automated response from SpamArrest, and if you follow the instructions in it, your email will get through. But if you don't, or can't (for example if you have no web access) it will be deleted unread after 7 days. If you think this might have happened to you, send a message by post, or use the Ask The Ranger online form - that always gets through directly to the Ranger's desk with no filtering.

3. If you are expecting a reply by post, have you sent return postage? Without this we can't reply, although email is free, of course!

4. Have you waited two weeks? We often turn around messages within a few days, and usually one week, but even us rangers go on holiday, have children, and get ill very occasionally. Even so, two weeks is the longest you should have to wait.

5. Have you been very, very rude to us? A few people are - and we don't reply to them unless they are also funny. If your wit isn't up to scratch, try sending your message again more politely - or be funnier.

6. If you've done all the above and you still have no answer, then it's just possible we've messed up somewhere. There's always a first time. Send us a stroppy note and you'll get our humble apologies!

Feeble excuse

We shall try to answer as soon as we can. But bear in mind that we are volunteers, and have other things to keep us occupied some of the time. In particular, do *not* write and say "My class project has to be finished by tomorrow. Here is a list of the things I need to know..."

Somewhere else to try? See below...

Ask Earl: for younger readers, but could be pretty useful for older ones too!
Ask Dr. Universe: also for young people with science questions, but looks like he might cope with just about anything!
UK Yahoo list of 'Ask an Expert' sites.
Or even Ask an Arborist: post your tree care questions there and a team of UK arborists will try to point you in the right direction... some very good advice available free -you'd normally pay good money for this.
Just in case your question is about the ice age in North America, you can ask an expert about the Ice Age in North America .